If you are not satisfied with your purchase for any reason, you may return the item to us that are unopened and in its original packaging with your invoice within 30 days of delivery for a full refund for the total amount of the order, less shipping, and a 15% restocking fee. Please note you must receive a Return Authorization # prior to initiating a return.
If a package is returned to us due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping, and a 15% restocking fee.
If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order and we'll pay the return shipping costs. Items should be returned in their original product packaging, include a copy of the invoice and a brief description of the problem. Just visit our online Return Wizard >>, and we will guide you through the process and even supply you with a return mailing label that you can print out.
Refunds for items reported as missing by the customer that are indicated as shipped will not be refunded. However, we will review on a case by case basis, at our sole discretion. Our final determination is typically based on customer history and final shipping weights.
For your safety, we do not accept returns of the following items:
* Any medical equipment or supplies including but not limited to medical masks, syringes, cholesterol monitors, glucose monitors and thermometers for reasons not due to our error.
* Any Sex & Sensuality item;
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error;
* Any item that is not returned within 30 days of shipment.
We are dedicated to offering you the best value and service. You must contact us within 30 days to request a refund through our Customer Service Center>>. All approved returns will be assigned a Return Authorization # . We can not accept any packages or returns without a Return Authorization #.
Please note that we only accept returns on items that are unopened items in their original product packaging, unless the product is damaged or defective. If the return is the result of our error, the cost of the return shipping is free. Once your return has been received, we will process your refund.
When to Expect Your Refund
If you are requesting a refund, but not returning a package, expect your refund within 4 weeks from the date of request. It may take 1-2 billing cycles for the refund to appear on your credit card statement.
This time period includes:
* 2-7 business days for the warehouse to check and confirm a revision to your order
* 2-7 business days for accounting to review/approve the amount to be refunded and submit the request to your bank
* The time it takes your bank to process our refund request which can be 2-10 business days depending on the type of account you used to purchase your order (see specific guidelines below)
|If you paid by ...||Your refund will go to ...||... after your return is processed by us
|Credit card||Credit card||3-7 business days|
|Bank account||Bank account||Up to 10 business days|
Remember, after we submit payment to your bank, it can take your bank up to 10 business days to post the refund and credit your account. It may take 1-2 billing cycles for the refund to appear on your credit card statement.
Please visit Order Status Wizard >> to review the status of your refund. You can also view completed returns and refunds in the Order Status page of the website. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please Contact Us Wizard >> for expedited help.
If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, please Contact Us Wizard >> immediately for further assistance.
Total Refund Processing Time Includes:
* See above for specific guidelines.